21-10-2015, 10:15 PM
PAYMENTS
• Really the ONLY, ONLY thing I did not have an issue with – the peanuts drop into your bank basket punctually every month even if it is only by the 11th!!!
RATES
Rates were never revised in the time I was there - have very likely not been revised even ever since Acusis was set up in 2001
HT
Quality %
Productivity Lines per Day 85 -89.9 90-94.9 95-97.9 98 and above
1-275 0.6 0.7 0.85 1
276-450 0.6 0.75 0.9 1.05
451-600 0.6 0.8 0.9 1.05
601-750 0.6 0.8 0.95 1.15
751+ 0.6 0.8 1 2
• Note the random/erratic matrix – rates do not increase some places even if slab changes
• Note that the calculation is on a daily basis so even if you do 750 x 2 = 1500 lines a day you will be paid at the same rate as somebody who did 750 lines
DU – additional payments
# of doctors transcribed per month (at least 1 file per month)
EPT SILVER (1-5 doctors) GOLD (5-30 doctors) PLATINUM (30+ doctors)
From To
0 0 0.25 0.35 0.45
0.01 2.49 0.20 0.30 0.40
2.50 4.99 0.15 0.25 0.35
5 7.49 0.10 0.20 0.30
7.50 9.99 0.05 0.15 0.25
10 12.49 0.10 0.20
12.50 14.99 0.05 0.15
15 >15 0.10
• never come across such a system in any other company
• note that even if you touch 100+ doctors (like me and at least 1 colleague used to) you are paid same rate as an MT who touches just 30
• there is absolutely no guarantee from Acusis as to whether the doctors who send dictations one month will turn up with even a couple of files the next – if they do not your only option is to add another account – when they introduced VRE the # of doctors literally overnight dropped in my account to about half – whether and how this was related to VRE was unclear although I suspect it had something to do with EMR – Acusis of course feigned ignorance
FILE ALLOCATION
• Files in your account(s) are in a single pool with access to every MT who does that account
o Whenever the files bleed any MT can come pick up the easiest ones – the software does not impose any restrictions – the rules they prescribe are just on paper
o They might very well bleed at unearthly hours – even if you work nights because of this you will be paid day rates
o the pool is shared by MTs in the Philippines which is a few hours ahead time-wise so they have a jumpstart access everyday
SOFTWARE
• VRE (that thing!!!) - quality so pathetic better off transcribing afresh – does not even take care of even basic formatting or headings – replete with nonsensical phrases – did not use the VRE text in a single file I did – frankly this was anticipated based on my previous general experience with them
• Software is pathetic enough that you wonder why they even bother to develop the thing in-house – there are practically no useful shortcuts – to think that they charge Rs 10K for this junk at the time of joining
• I upgraded my hardware to a dual core processor with Win7 – all applications ran faster … except AcuSuite
• They have a systems administration department that knows practically nothing of use to MTs so much so I and my colleagues used to sort out our tech problems ourselves instead of asking them
LEAVE
• What leave ???!!! – even sick leave is granted only in part
• They send a mail before each Indian holiday to remind you to “work for the sake of customer satisfaction”
QUALITY
• A brief review of the samples will leave no doubt as to the quality about which they nonetheless keep shouting from the rooftops
• I really have no reason to believe their QA assessment was reasonable
GENERAL
• Overall their functioning is so very lousy one wonders if it is easier dealing with a government department instead
• Really the ONLY, ONLY thing I did not have an issue with – the peanuts drop into your bank basket punctually every month even if it is only by the 11th!!!
RATES
Rates were never revised in the time I was there - have very likely not been revised even ever since Acusis was set up in 2001
HT
Quality %
Productivity Lines per Day 85 -89.9 90-94.9 95-97.9 98 and above
1-275 0.6 0.7 0.85 1
276-450 0.6 0.75 0.9 1.05
451-600 0.6 0.8 0.9 1.05
601-750 0.6 0.8 0.95 1.15
751+ 0.6 0.8 1 2
• Note the random/erratic matrix – rates do not increase some places even if slab changes
• Note that the calculation is on a daily basis so even if you do 750 x 2 = 1500 lines a day you will be paid at the same rate as somebody who did 750 lines
DU – additional payments
# of doctors transcribed per month (at least 1 file per month)
EPT SILVER (1-5 doctors) GOLD (5-30 doctors) PLATINUM (30+ doctors)
From To
0 0 0.25 0.35 0.45
0.01 2.49 0.20 0.30 0.40
2.50 4.99 0.15 0.25 0.35
5 7.49 0.10 0.20 0.30
7.50 9.99 0.05 0.15 0.25
10 12.49 0.10 0.20
12.50 14.99 0.05 0.15
15 >15 0.10
• never come across such a system in any other company
• note that even if you touch 100+ doctors (like me and at least 1 colleague used to) you are paid same rate as an MT who touches just 30
• there is absolutely no guarantee from Acusis as to whether the doctors who send dictations one month will turn up with even a couple of files the next – if they do not your only option is to add another account – when they introduced VRE the # of doctors literally overnight dropped in my account to about half – whether and how this was related to VRE was unclear although I suspect it had something to do with EMR – Acusis of course feigned ignorance
FILE ALLOCATION
• Files in your account(s) are in a single pool with access to every MT who does that account
o Whenever the files bleed any MT can come pick up the easiest ones – the software does not impose any restrictions – the rules they prescribe are just on paper
o They might very well bleed at unearthly hours – even if you work nights because of this you will be paid day rates
o the pool is shared by MTs in the Philippines which is a few hours ahead time-wise so they have a jumpstart access everyday
SOFTWARE
• VRE (that thing!!!) - quality so pathetic better off transcribing afresh – does not even take care of even basic formatting or headings – replete with nonsensical phrases – did not use the VRE text in a single file I did – frankly this was anticipated based on my previous general experience with them
• Software is pathetic enough that you wonder why they even bother to develop the thing in-house – there are practically no useful shortcuts – to think that they charge Rs 10K for this junk at the time of joining
• I upgraded my hardware to a dual core processor with Win7 – all applications ran faster … except AcuSuite
• They have a systems administration department that knows practically nothing of use to MTs so much so I and my colleagues used to sort out our tech problems ourselves instead of asking them
LEAVE
• What leave ???!!! – even sick leave is granted only in part
• They send a mail before each Indian holiday to remind you to “work for the sake of customer satisfaction”
QUALITY
• A brief review of the samples will leave no doubt as to the quality about which they nonetheless keep shouting from the rooftops
• I really have no reason to believe their QA assessment was reasonable
GENERAL
• Overall their functioning is so very lousy one wonders if it is easier dealing with a government department instead