14-10-2015, 09:05 PM
Quality Penalty
Less than 98.5% - 10 paise/line
Less than 98% - 20 paise/line
Less Than 97% - Non-DSP rates ( leading to termination).
Notes
Night Shift (NS) work comprises of work done between 10PM to 6AM
Accuracy to be calculated based on POST AUDIT scores
Non-DSP Lines to be paid at 50% of AR
Pending leverage up to 5%, post 5% - 50% of AR
AR - Applicable Rate
Less than 98.5% - 10 paise/line
Less than 98% - 20 paise/line
Less Than 97% - Non-DSP rates ( leading to termination).
Notes
Night Shift (NS) work comprises of work done between 10PM to 6AM
Accuracy to be calculated based on POST AUDIT scores
Non-DSP Lines to be paid at 50% of AR
Pending leverage up to 5%, post 5% - 50% of AR
AR - Applicable Rate
